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Astria 27'' Northern Oak Multi-Sided Vent-Free Gas Log

Astria 27'' Northern Oak Multi-Sided Vent-Free Gas Log

SKU: NORTHERNOAK27MN

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Regular price $1,529.00
Regular price Sale price $1,529.00
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PRODUCT DESCRIPTION

The Multi-Sided Series is the perfect choice for see-thru, peninsula, corner and island fireplaces. This Vent-Free Gas Log Heater features “Remote Ready” controls, abundant yellow flames from a dual burner, plus a beautifully styled five piece multi-log design. Unique, clean burning design provides 99% heating efficiency, allowing you to operate the logs vent-free with the fireplace damper closed.

Available in a 27″ size

FEATURES

  • For use in fireplaces with multiple openings
  • Two rows of tall dancing yellow flames look great from any angle
  • Highly detailed ceramic fiber logs with the wood grain texture and color of real wood logs
  • Millivolt control model is remote ready for optional remote and wall controls
  • Also listed for use in vented fireplace applications (requires damper clamp sold separately)

Innovative Hearth Products

Astria® Brand Gas Fireplace

Limited Lifetime Warranty

THE WARRANTY

Innovative Hearth Products ("IHP") Limited Lifetime Warranty warrants your Astria® brand gas fireplace ("Product") to be free from defects in materials and workmanship
at the time of manufacture. The product body, firebox and barrier carry the Limited Lifetime Warranty. Ceramic glass carries the Limited Lifetime Warranty against thermal
breakage only. After installation, if covered components manufactured by IHP are found to be defective in materials or workmanship during the Limited Lifetime Warranty
period and while the Product remains at the site of the original installation, IHP will, at its option, repair or replace the covered components. If repair or replacement is not
commercially practical, IHP will, at its option, refund the purchase price or wholesale price of the IHP product, whichever is applicable. IHP will also pay IHP prevailing labor
rates, as determined in its sole discretion, incurred in repairing or replacing such components for up to five years. THERE ARE EXCLUSIONS AND LIMITATIONS to this
Limited Lifetime Warranty as described herein

COVERAGE COMMENCEMENT DATE

Warranty coverage begins on the date of purchase. In the case of new home construction, warranty coverage begins on the date of first occupancy of the dwelling or six
months after the sale of the Product by an independent IHP dealer/distributor, whichever occurs earlier. The warranty shall commence no later than 24 months following
the date of product shipment from IHP, regardless of the installation or occupancy date

EXCLUSIONS AND LIMITATIONS

This Limited Lifetime Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed
instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices.

This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be
provided. The product body, firebox and barrier carry the Limited Lifetime Warranty from the date of installation. Vent components, trim components and paint are excluded
from this Limited Lifetime Warranty. The following do not carry the Limited Lifetime Warranty but are warranted as follows:

Burner – Repair or replacement for five years from the date of installation

Gas components & electrical components – Repair or replacement for one year from the date of installation

Gaskets – Repair or replacement for one year from the date of installation

Gold & nickel plating - Replacement for two years from date of installation. Excludes tarnishing

Labor coverage – Prevailing IHP labor rates apply for the warranty period of the component

Light bulbs & batteries – Replacement for 90 days from the date of installation

Logs – Replacement for five years from the date of installation against thermal breakage only

Optional blowers & remote controls – Repair or replacement for one year from the date of installation

Optional glass doors & optional glass accessories – Repair or replacement for 90 days from the date of installation

Optional surrounds – Stone/Natural Materials: Replacement for one year against cracking or breakage due to thermal stress. Other Materials: Replacement for one
year. Excludes surface and hairline cracks and scratches or slight color changes that do not affect the operation or safety of the unit

Tempered Glass -Replacement for one year from the date of installation

FAQs

  • Q: When will I know my order has shipped?
    A: As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our distribution center to confirm that the item ordered is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting your payment.
  • Q: What is your return policy?
    A: Fireplace Exchange Offers a 30 Days Return Policy on all new, unused, unassembled, and resalable items in their original packaging. We will refund your purchase amount minus the return shipping charges, subject to refund eligibility below: You must notify us of your intent to return within 30 days. The item must be returned within 14 days from the day of the notice of the intent to return. New Items or Warranty Items must be returned in its Original Packaging. "Like New" condition means: item is unused, unassembled, and has been returned in all of the original packaging.
  • Q: When will my order ship?
    A: If your order is in stock and we process the charges to your credit card, it will ship within 1-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@fireplaceexchange.com.
  • Q: How can I cancel my order? (before order ships)
    A: If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-888-493-4039, the chat in the bottom right, or email sales@fireplaceexchange.com any time.
  • Have a question?

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