FREE SHIPPING ON ALL ORDERS | FOUND A BETTER PRICE? WE BEAT ALL PRICES. CONTACT US TODAY

Ask an Expert

+1 (888) 493-4039

Payment Policy

SSL technology enables encryption (scrambling) of sensitive information, including passwords and Mastercard numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. Secure Sockets Layer (128 Bit SSL Security) fireplaceexchange.com uses Secure Sockets Layer (SSL) technology to supply you with the safest, most secure shopping experience possible.

PCI Compliant

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle Mastercard and open-end credit information. Defined by the Payment Card Industry Security Standards Council, the quality was created to extend controls around Mastercard data to scale back Mastercard fraud via its exposure.

PAYMENT TERMS AND CONDITIONS

We accept the following credit and debit cards:

  • American express
  • Discover
  • Mastercard
  • VISA
  • PayPal
  • Apple Pay
  • Shop Pay
  • Google Pay
  • JCB
  • Union Pay

All prices and figures are listed in U.S. dollars.

We don't collect and store any payment information provided by customers. All the transactions are processed at secure gateway.

Data Protection

All customer information will be treated in terms of the Data Protection Act. All debit/credit card details entered at the time of placing the order by the customers are end-to-end encrypted, and we never store these details in our system, nor do we ask any of our clients to send us these details via email. We will not transfer your information to other companies. We can identify and inform you about other products and services offered by Fireplace Exchange that you may be interested in. You should tell us if you do not want us to do so.

Please include your exact billing address and telephone number so we are able to process your order as soon as possible. Your credit card will be authorized and charged at the time your purchase is placed.

Contact Us

If you have any questions, or concerns, or require assistance related to billing, order cancellations, or modifications, please do not hesitate to contact our customer support team through our contact page. We are here to provide you with the best service possible and address any inquiries you may have.