Grand Canyon Gas Logs Warranty Policy
Warranty Policy:
GCGL Manufactures its products to the highest quality and standards. We also employ industry
technical professionals to handle technical requests, trouble shooting questions and general product
questions. Prior to submitting a warranty claim the GCGL Technical Service Department MUST be
contact to diagnose & authorize a faulty or defective part. The following is a details statement on the
warranties of each of our components.
Refractory Logs:
GCGL, logs carry a lifetime warranty against any manufacture defects or breakage as long as the
products are installed INDOORS. Logs installed in an outdoor fireplace or outdoor fire-pits carry
a (5) year warranty. This warranty does not cover color fading due to use. In the event defect
or breakage occurs, a replacement will be available to pick up from the dealer at which the log
set was originally purchased or shipped directly to the customer if ordered online. This warranty
does not cover breakage caused by excessive handling once installed and fired and does not
cover improper installation. This warranty is limited to original purchaser only
Fiber Products:
➢ Fiber products such as Cannon Balls, River Stones & Fiber Logs carry a 5-year warranty against
any manufacture defects or breakage as long as the products are installed inside. Fiber
Products carry a 2-year warranty when installed outside. This warranty does not cover color
fading due to use. In the event defect or breakage occurs, a replacement will be available to
pick up from the dealer at which the log set was originally purchased or shipped directly to the
customer if ordered online. This warranty does not cover breakage caused by excessive
handling once installed and fired. This warranty is limited to original purchaser only.
GlowFire™ Logs:
➢ GlowFire™ Logs are manufactured with ceramic fiber and carry a 5-year warranty when
installed indoors and a 1-year warranty when installed outdoors. The warranty covers any
manufacture defects or breakage as long as the products are installed correctly. This warranty
does not cover color fading due to use. In the event defect or breakage occurs, a replacement
will be available to pick up from the dealer at which the log set was originally purchased or
shipped directly to the customer if ordered online. This warranty does not cover breakage
caused by excessive handling once installed and fired. This warranty is limited to original
purchaser only.
Domestic Standard Burners:
➢ GCGL burners carry a life time warranty against manufacture defects or breakage as long as the
appliance is installed INDOORS and by a professional installer. Black paint color, sheen or finish
is not covered. Domestic burners installed outside carry a (1) year warranty. In the event defect
or breakage occurs, a replacement will be available to pick up from the dealer at which the log
set was originally purchased or shipped directly to the customer if ordered online. This warranty
does not cover breakage caused by excessive handling once installed and fired and does not
cover improper installation. This warranty is limited to original purchaser only.
Domestic Stainless-Steel Gas Log Burners:
➢ GCGL Stainless Steel burners (designated -SS) carry a life time warranty against manufacture
defects or breakage when installed indoors, in an outdoor fireplace or outdoor type room (two,
three Seasons type room) and by a professional installer. Stainless Steel finish will brown and
age after burning. In the event defect or breakage occurs, a replacement will be available to
pick up from the dealer at which the log set was originally purchased or shipped directly to the
customer if ordered online. This warranty does not cover breakage caused by excessive
handling once installed and fired and does not cover improper installation. This warranty is
limited to original purchaser only.
Imported (Athena) Stainless-Steel Fire-Pit Burners:
➢ GCGL Imported Line Athena Fireglass & Accessories fire-pit & fireplace burners carry a (5) year
warranty against manufacture defects or breakage when installed indoor, in an outdoor
fireplace or outdoor type room (two, three Seasons type room) and by a professional installer.
Stainless Steel finish will brown and age after burning. In the event defect or breakage occurs, a
replacement will be available to pick up from the dealer at which the log set was originally
purchased or shipped directly to the customer if ordered online. This warranty does not cover
breakage caused by excessive handling once installed and fired and does not cover improper
installation. This warranty is limited to original purchaser only.
Electrical and Valves:
➢ GCGL valves, pilot assemblies and electrical components installed indoors carry a (2) year
warranty against breakage or defects from date of purchase, by original purchaser, and must be
installed be a certified gas professional installer. This warranty does not cover batteries. This
warranty only applies when used with GCGL burners and logs. Electrical components installed
outside carry a (1) year warranty. In the event defect or breakage occurs, a replacement will be
available to pick up from the dealer at which the log set was originally purchased or shipped
directly to the customer if ordered online. This warranty does not cover breakage caused by
excessive handling once installed and fired and does not cover improper installation. This
warranty is limited to original purchaser only.
Labor Credit:
➢ To apply for a labor credit for a warranty claim the dealer/distributor must fill out a warranty
claim form & provide proof of purchase along with an explanation of an issue. Grand Canyon
Gas Logs Customer Service team must be contacted to diagnose any problem with a valve, pilot
or remote. On an approved warranty claim a $65 credit will be applied to the distributors
account. GCGL does not pay plumbers or certified gas professionals directly. The credit is
limited to a single occurrence and single trip.
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