Valcourt Lafayette II Square High Efficiency Controlled Combustion Wood Fireplace

BTU: 80,000
Heating Capacity: 750-2,200 sq ft
Emissions: 1.14 g/hr
Firebox Size: 2.5 cu ft
Log Length: 20”
Flue Pipe Diameter: 6” Class A*
Weight: 493 lbs
Overall Dimensions: 40 5/8”H x 36 3/4”W x 25”D

VALCOURT LIMITED LIFETIME WARRANTY

The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty
covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of
purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your
VALCOURT dealer.

This warranty applies to normal residential use only. This warranty is void if the unit is used to burn material other
than cordwood (for which the unit is not certified by EPA) and void if not operated according to the owner's manual.
Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident
during transportation, power failures, downdrafts, or venting problems are not covered by this warranty.

This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use
of unauthorized parts or others than original parts void this warranty. An authorized qualified technician must perform the
installation in accordance with the instructions supplied with this product and all local and national building codes. Any
service call related to an improper installation is not covered by this warranty.

The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the
manufacturer will repair or replace such defect. Transportation fees to ship the product back to the purchaser will be paid
by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified
technician requires the prior approval of the manufacturer. Labour cost and repair work to the account of the manufacturer
are based on predetermined rate schedule and must not exceed the wholesale price of the replacement part. All parts and
labour costs covered by this warranty are limited according to the table below.

The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the
defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of any warranted but defective parts. The manufacturer shall in no event be responsible for any special,
indirect, consequential damages of any nature, which are in excess of the original purchase price of the product. A onetime replacement limit applies to all parts benefiting from a lifetime coverage. This warranty applies to products
purchased after May 1
st, 2021.

VALCOURT WARRANTY

Shipping Rates Free Shipping Fireplace Exchange provides fast and free shipping on all orders in the Continental USA. Canada and USA Territories We can ship to Canada or the USA Territories. Please contact us for details.+1 (888) 493-4039.ShippingOur average processing time is 1 to 3 business days. Average delivery times are 4-10 business days depending on the brand and product you purchase. For any custom orders, please allow about 4–7 weeks. free shipping applies to continental U.S.A locations only. Fireplace Exchange provides free shipping on all orders except for Alaska, Hawaii, and USA Territories. Shipments to Alaska, Hawaii, and USA Territories are not eligible for Free Shipping. Custom shipping quotes will be emailed to the customer for approval before the product is shipped to Alaska, Hawaii, and USA Territories. The customer is responsible for all duties and tariffs on shipments to those destinations. Remote or hard-to-reach areas may need additional shipping fees imposed by the carrier. Our Customer Service representative will contact you as soon as we are made aware of any additional charges. All items are delivered via FedEx, UPS, or a reputable and reliable freight carrier. Smaller Items are shipped via FedEx or UPS Ground. Larger items are shipped via freight. By the trucking industry, home delivery means "Curbside Delivery" in a residential area. You may/will need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport but are not obligated to. If you require Inside Delivery, please notify us at the time of placing your order. (additional fee applies for Inside Delivery). Home delivery IS NOT INCLUDED INTO FREE SHIPPING and requires an extra charge. Important Shipping Disclosures Once a shipment is picked up, a tracking number will be sent to you via E-mail. All freight shipments require a signature upon delivery. If there is no signature on the delivery receipt/ BOL, Fireplace Exchange will not be responsible for any shipping damages. Once a shipment has been picked up by the shipping company, we cannot change delivery addresses. The delivery company will charge a re-consignment fee to change the delivery address after the item has been picked up. It will be the customer's responsibility to pay this fee in case an address change is needed after the item has been picked up by the carrier. We cannot make a delivery happen on a specific day. All delivery dates/days are estimates as we only have the information the shipping company gives to us via tracking number. We will do our best to give you as accurate delivery times as possible. If an item is shipped and returned to Fireplace Exchange due to an incorrect address, the customer will be responsible for shipping both ways. All freight shipments require the shipping company to contact the customer before delivery. If an Item is not delivered and returned to Fireplace Exchange because the shipping company cannot get hold of the customer over the telephone, SMS, or Email - this will be treated as a return and will be subject to return policy. Please provide the correct contact information. If the wrong shipping address or contact info was provided please notify us immediately via E-mail sales@fireplaceexchange.com or call+1 (888) 493-4039.Contact Information: Physical Address: 15851 Dallas Pkwy, Ste 306, Addison, TX 75001Phone number: +1 (888) 493-4039 Email:sales@fireplaceexchange.com

At Fireplace Exchange we work with many top brands in the industry and all our products are of the highest quality. We want you to be happy with your purchase and enjoy it for many years to come. We strive to provide the best shopping experience possible. Please make sure you take all the correct measurements you need to install your hearth product properly. We offer installation manuals on every product we have. Please call us first if you are unsure of the correct measurements needed to install your product. If your product appears defective upon use, please contact the manufacturer about your warranty. Since we work with many top brands, warranties differ depending on the product and the brand. For Specific Manufacturer's Warranty please see the "Product Warranty" tab of the product you are interested in. Cancellation Policy Cancellations must be made within 24 hours of order placement. Contact us at sales@fireplaceexchange.com or by calling us at+1 (888) 493-4039. We do not accept cancellation of orders outside of 24 hours, since the order will be shipped after 24 hours. Any cancelations made after 24 hours are subject to our Return Policy. Return Policy Fireplace Exchange Offers a 30 Days Return Policy on all new, unused, unassembled, and resalable items in their original packaging. We will refund your purchase amount minus the return shipping charges, subject to refund eligibility below: You must notify us of your intent to return within 30 days. The item must be returned within 14 days from the day of the notice of the intent to return. New Items or Warranty Items must be returned in their Original Packaging. "Like New" condition means: the item is unused, unassembled, and has been returned in all of the original packaging. You must request a Return merchandise authorization number (RMA) and instructions. Email sales@fireplaceexchange.com. We will respond to your requests within 24 hours. Please do NOT return your item without a Return merchandise authorization number (RMA). It will delay the return process since tracking the item without it is harder. Please DO NOT write on the packaging box. Please DO NOT use duct tape or ANY COLORED TAPE anywhere. ONLY use clear packing tape. Our return policy applies to cancellations made after an item has shipped or refused at time of delivery. Fireplace Exchange does not accept Returns or Exchanges of used products passed the allocated time specified by the Return Policy. The customer is responsible for shipping charges on all UNDAMAGED Returns and Exchanges There is a 25% Restocking Fee on all returns if the item IS NOT returned in "Like New" condition. See "Refund Process" below: We will Not Charge a Restocking Fee if the item arrives in "Like New" re-sellable condition with All Original Content and Packaging Intact.DO NOT RETURN your item directly to the manufacturer. Manufacturers will charge up to 30% restocking fee. Refund Process Refunds are only issued after returned items have been received and inspected. We will refund your purchase amount minus the original and return shipping charges. Refunds will be applied to the same payment method used when the original purchase was made. If a returned item gets damaged during transportation due to improper or insufficient packaging, it is the customer's responsibility to file a claim with the carrier. No refund can be issued in this case. Fireplace Exchange will not be held liable for any lost or misrouted shipments due to the incorrect address provided by the customer. Please ensure that all the information you have provided is correct before submitting your order. If you think you have entered the wrong address, please contact us immediately to correct the mistake. Fireplace Exchange will not issue a full refund on a returned item if: The item that has been returned does not match the original item shipped. The returned item is missing parts, accessories, manuals, original product's packaging. The item being returned has been visibly heavily used (such as any scratches, scuffs, torn packaging, bent frame, etc).The item has been assembled and disassembled improperly causing incorrect packaging for return shipping. If Item arrived damaged please let us know within 24 hours. Contact Information: Physical Address: 15851 Dallas Pkwy, Ste 306, Addison, TX 75001 Phone number: +1 (888) 493-4039 Email:sales@fireplaceexchange.com