VALCOURT LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty
covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of
purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your
VALCOURT dealer.
This warranty applies to normal residential use only. This warranty is void if the unit is used to burn material other
than cordwood (for which the unit is not certified by EPA) and void if not operated according to the owner's manual.
Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident
during transportation, power failures, downdrafts, or venting problems are not covered by this warranty.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use
of unauthorized parts or others than original parts void this warranty. An authorized qualified technician must perform the
installation in accordance with the instructions supplied with this product and all local and national building codes. Any
service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the
manufacturer will repair or replace such defect. Transportation fees to ship the product back to the purchaser will be paid
by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified
technician requires the prior approval of the manufacturer. Labour cost and repair work to the account of the manufacturer
are based on predetermined rate schedule and must not exceed the wholesale price of the replacement part. All parts and
labour costs covered by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the
defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of any warranted but defective parts. The manufacturer shall in no event be responsible for any special,
indirect, consequential damages of any nature, which are in excess of the original purchase price of the product. A onetime replacement limit applies to all parts benefiting from a lifetime coverage. This warranty applies to products
purchased after May 1
st, 2021.
VALCOURT WARRANTY
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