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Napoleon Castlemore Direct Vent Gas Stove, Winter Frost, Natural Gas

Napoleon Castlemore Direct Vent Gas Stove, Winter Frost, Natural Gas

Napoleon

SKU: GDS26NW-1

STARTING AT

$5,299.00
$5,299.00
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  • Description
  • Product Warranty
  • Guides & Installation

PRODUCT DESCRIPTION

More than just a reliable heat source, the cast iron Castlemore™ Gas Stove is a beautiful addition to any space. Traditional European-styling, Winter Frost Finish, slender stature, and charming curves both draw the eye and allow the Castlemore™ to blend seamlessly into its surroundings. Gorgeous realistic flickering flames and glowing embers engulf the authentic-looking, hand-painted, PHAZER® logs to create the appearance of a wood-burning fire. The NIGHT LIGHT® accentuates the firebox and adds a comforting ambiance whether the fire is on or off.

FEATURES

  • Up to 25,000 BTU's
  • President's Limited
  • Lifetime Warranty
  • Heat Radiating Ceramic Glass
  • Standard Safety Barrier
  • Flame/Heat adjustment
  • PHAZERAMIC™
  • Burner System
  • Accent Lights
  • ProFlame II with
  • Remote Control
  • 100% SAFE GUARD™ Gas
  • Control System

Napoleon offers a variety of warranties for its fireplaces, depending on the model. Here is a summary of the warranties:

Gas fireplaces: 10-year limited warranty on parts and workmanship, lifetime warranty on the burner box and heat exchanger.

Electric fireplaces: 2-year limited warranty on parts and workmanship.

Wood fireplaces: Lifetime warranty on the firebox and grates, 10-year limited warranty on parts and workmanship.

All warranties are subject to certain exclusions and limitations, so please be sure to read the full warranty for your specific model.

To file a warranty claim, you can contact Napoleon customer service at 1-866-820-8686 or visit their website. You will need to provide your proof of purchase, a description of the problem, and your contact information.

Napoleon is committed to providing its customers with high-quality products and excellent customer service. If you have any questions about your Napoleon fireplace warranty, please do not hesitate to contact them.

FAQs

  • Q: When will I know my order has shipped?
    A: As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our distribution center to confirm that the item ordered is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting your payment.
  • Q: What is your return policy?
    A: Fireplace Exchange Offers a 30 Days Return Policy on all new, unused, unassembled, and resalable items in their original packaging. We will refund your purchase amount minus the return shipping charges, subject to refund eligibility below: You must notify us of your intent to return within 30 days. The item must be returned within 14 days from the day of the notice of the intent to return. New Items or Warranty Items must be returned in its Original Packaging. "Like New" condition means: item is unused, unassembled, and has been returned in all of the original packaging.
  • Q: When will my order ship?
    A: If your order is in stock and we process the charges to your credit card, it will ship within 1-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@fireplaceexchange.com.
  • Q: How can I cancel my order? (before order ships)
    A: If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-888-493-4039, the chat in the bottom right, or email sales@fireplaceexchange.com any time.
  • Have a question?

    Call us at +1 (888) 493-4039