Empire Spirit Stove Cast Iron Vent-Free, Small, Deluxe with 10,0000-Btu Contour Burner

Model: VFD10CC30FN
Max.(BTU/HR): 10,000 BTU (LP) 10,000 BTU (NG)
Weight: 172 lbs.
Ignition Type: Millivolt
Dimensions: 24 1/8 H x 21 1/2 W x 16 1/2 D
Fuel Type: Natural Gas Or Liquid Propane

Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specified below. Hearth products must be installed by a qualified technician and must be maintained and operated safely, in accordance with
the instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs
must be accomplished by a qualified gas appliance technician.

Limited Lifetime Parts Warranty – Combustion Chamber, Heat Exchanger, and Factory-Installed Glass

If the combustion chamber, heat exchanger (see parts list) or factory-installed glass fails because of defective workmanship or
material, Empire will repair or replace at Empire’s option.

Limited Three-Year Parts Warranty – All Other Components
(Except Remote Controls, Thermostats, Accessories and Replacement Parts)

Should any part fail because of defective workmanship or material within three years from the date of purchase, Empire will
repair or replace at Empire’s option..

Limited One-Year Parts Warranty – Remote Controls, Thermostats, Lighting System, Accessories, and Parts

Should any remote control, thermostat, lighting system, accessory, or other part fail because of defective workmanship within
one year from the date of purchase, Empire will repair or replace at Empire’s option.

Duties of the Owner

The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the
appliance. A bill of sale, canceled check, or payment record should be kept to verify purchase date and establish warranty
period. Ready access to the appliance for service.

What Is Not Covered

Damages that might result from the use, misuse, or improper installation of this appliance.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.

How To Get Service

To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer
with the model number, serial number, type of gas, and purchase verification. The installing dealer is responsible for providing
service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available
at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department,
Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecomfort.com with
“Consumer Relations” in the subject line.

Your Rights Under State Law

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Shipping Rates

Free Shipping

Fireplace Exchange provides fast and free shipping on all orders in the Continental USA. 

Canada and USA Territories

We can ship to Canada or the USA Territories. Please contact us for details. +1 (888) 493-4039.

Shipping
Our average processing time is 1 to 3 business days. Average delivery times are 4-10 business days depending on the brand and product you purchase. For any custom orders, please allow about 4–7 weeks. free shipping applies to continental U.S.A locations only.

Fireplace Exchange provides free shipping on all orders except for Alaska, Hawaii, and USA Territories. Shipments to Alaska, Hawaii, and USA Territories are not eligible for Free Shipping. Custom shipping quotes will be emailed to the customer for approval before the product is shipped to Alaska, Hawaii, and USA Territories. The customer is responsible for all duties and tariffs on shipments to those destinations. Remote or hard-to-reach areas may need additional shipping fees imposed by the carrier.

Our Customer Service representative will contact you as soon as we are made aware of any additional charges.

All items are delivered via FedEx, UPS, or a reputable and reliable freight carrier. Smaller Items are shipped via FedEx or UPS Ground. Larger items are shipped via freight. By the trucking industry, home delivery means "Curbside Delivery" in a residential area. You may/will need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport but are not obligated to.

If you require Inside Delivery, please notify us at the time of placing your order. (additional fee applies for Inside Delivery). Home delivery IS NOT INCLUDED INTO FREE SHIPPING and requires an extra charge.

Important Shipping Disclosures

Once a shipment is picked up, a tracking number will be sent to you via E-mail.

All freight shipments require a signature upon delivery. If there is no signature on the delivery receipt/ BOL, Fireplace Exchange will not be responsible for any shipping damages.

Once a shipment has been picked up by the shipping company, we cannot change delivery addresses. The delivery company will charge a re-consignment fee to change the delivery address after the item has been picked up. It will be the customer's responsibility to pay this fee in case an address change is needed after the item has been picked up by the carrier.

We cannot make a delivery happen on a specific day. All delivery dates/days are estimates as we only have the information the shipping company gives to us via tracking number. We will do our best to give you as accurate delivery times as possible.

If an item is shipped and returned to Fireplace Exchange due to an incorrect address, the customer will be responsible for shipping both ways.

All freight shipments require the shipping company to contact the customer before delivery. If an Item is not delivered and returned to Fireplace Exchange because the shipping company cannot get hold of the customer over the telephone, SMS, or Email - this will be treated as a return and will be subject to return policy. Please provide the correct contact information.

If the wrong shipping address or contact info was provided please notify us immediately via E-mail sales@fireplaceexchange.com or call +1 (888) 493-4039.

Contact Information: 
Physical Address: 15851 Dallas Pkwy, Ste 306, Addison, TX 75001
Phone number: +1 (888) 493-4039
Email: sales@fireplaceexchange.com

At Fireplace Exchange we work with many top brands in the industry and all our products are of the highest quality. We want you to be happy with your purchase and enjoy it for many years to come. We strive to provide the best shopping experience possible. 

Please make sure you take all the correct measurements you need to install your hearth product properly. We offer installation manuals on every product we have. Please call us first if you are unsure of the correct measurements needed to install your product.

If your product appears defective upon use, please contact the manufacturer about your warranty.

Since we work with many top brands, warranties differ depending on the product and the brand.

For Specific Manufacturer's Warranty please see the "Product Warranty" tab of the product you are interested in.

Cancellation Policy
Cancellations must be made within 24 hours of order placement. Contact us at sales@fireplaceexchange.com or by calling us at +1 (888) 493-4039. We do not accept cancellation of orders outside of 24 hours, since the order will be shipped after 24 hours. Any cancelations made after 24 hours are subject to our Return Policy.

Return Policy
Fireplace Exchange Offers a 30 Days Return Policy on all new, unused, unassembled, and resalable items in their original packaging. We will refund your purchase amount minus the return shipping charges, subject to refund eligibility below:

You must notify us of your intent to return within 30 days.

The item must be returned within 14 days from the day of the notice of the intent to return.

New Items or Warranty Items must be returned in their Original Packaging.

"Like New" condition means: the item is unused, unassembled, and has been returned in all of the original packaging.

You must request a Return merchandise authorization number (RMA) and instructions. Email sales@fireplaceexchange.com. We will respond to your requests within 24 hours. Please do NOT return your item without a Return merchandise authorization number (RMA). It will delay the return process since tracking the item without it is harder. Please DO NOT write on the packaging box.
Please DO NOT use duct tape or ANY COLORED TAPE anywhere. ONLY use clear packing tape.

Our return policy applies to cancellations made after an item has shipped or refused at time of delivery.

Fireplace Exchange does not accept Returns or Exchanges of used products passed the allocated time specified by the Return Policy.

The customer is responsible for shipping charges on all UNDAMAGED Returns and Exchanges

There is a 25% Restocking Fee on all returns if the item IS NOT returned in "Like New" condition. See "Refund Process" below:

We will Not Charge a Restocking Fee if the item arrives in "Like New" re-sellable condition with All Original Content and Packaging Intact.

DO NOT RETURN your item directly to the manufacturer. Manufacturers will charge up to 30% restocking fee.

Refund Process

Refunds are only issued after returned items have been received and inspected.

We will refund your purchase amount minus the original and return shipping charges.

Refunds will be applied to the same payment method used when the original purchase was made.

If a returned item gets damaged during transportation due to improper or insufficient packaging, it is the customer's responsibility to file a claim with the carrier. No refund can be issued in this case. 

Fireplace Exchange will not be held liable for any lost or misrouted shipments due to the incorrect address provided by the customer. Please ensure that all the information you have provided is correct before submitting your order. If you think you have entered the wrong address, please contact us immediately to correct the mistake.

Fireplace Exchange will not issue a full refund on a returned item if:

The item that has been returned does not match the original item shipped.

The returned item is missing parts, accessories, manuals, original product's packaging.

The item being returned has been visibly heavily used (such as any scratches, scuffs, torn packaging, bent frame, etc).

The item has been assembled and disassembled improperly causing incorrect packaging for return shipping.

If Item arrived damaged please let us know within 24 hours.

Contact Information: 
Physical Address: 15851 Dallas Pkwy, Ste 306, Addison, TX 75001
Phone number: +1 (888) 493-4039
Email: sales@fireplaceexchange.com