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  • Natural Gas | Liquid Propane
  • Direct Vent

Heat & Glo TRUE 36" Direct Vent Indoor Gas Fireplace

Heat & Glo TRUE 36" Direct Vent Indoor Gas Fireplace

Vendor:

SKU: TRUE-36TG-IFT

$2,050.99

STARTING AT

Regular price $6,649.00
Regular price $8,699.99 Sale price $6,649.00
Sale Sold out

Item Ships Within 1 to 3 Business Days

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  • Guaranteed Best Price

    Found better price? Call us

  • 30 Day Returns

    Hassle free returns

  • Free Freight Shipping

    On all products

  • Questions? Call Us

    +1 (888) 493-4039

PRODUCT DESCRIPTION

The best fire. The distinct look. The largest view. It is TRUE. The most authentic masonry appearance gas fireplace is here.

Big interiors need a big fireplace. The True gas fireplace sets the standard in a traditional masonry style. Warm up the good times with the largest view in its class and serious heat. Truly extraordinary. 

Available in 36" , 42" , 50" models

BIG IMPACT
Your home is a reflection of your personal style and a fireplace with the
largest view in their class command attention. From streamlined edges
and finishing touches the TRUE has styling to match your interior.

BOLD FIRES
Enjoy the ambiance of your fireplace with or without the fire. Vivid flames
rise to life through an illuminated ember bed with LED accent lighting. Your
fireplace is the backdrop of life’s memorable moments, encouraging you to
enjoy the ambiance of the fireplace with or without the fire. Vivid flames
rise to life through an illuminated ember bed with LED accent lighting.

DISTINCTIVE DETAILS
We have turned up the detail for the most desirable authentic appearance
in a gas fireplace. Complete your style with high definition logs, glowing
embers and your choice of brick or fade resistant reflective black glass
interior panels. Enjoy the view with virtually invisible anti-reflective glass
and the IntelliFire Touch® remote, for simple, smart and safe control.

FEATURES

  • ANTI-REFLECTIVE GLASS
    Provides a clear, distinctive view with virtually invisible glass that reduces glare by 89% over ceramic glass.
  • DIRECT VENT TECHNOLOGY
    Removes any fumes or combustion exhaust efficiently and effectively from your home.
  • FLUSH HEARTH
    Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.
  • HIGH DEFINITION LOGS
    Creates incredibly natural-looking logs with intricate detail and carefully chosen materials.

INCLUDES

  • 28,000 - 45,500 Btu/Hour Input (NG) 
  • 24,000 - 43,500 Btu/Hour Input (LP) 
  • RC400 touchscreen remote 
  • LED accent lighting
  • LED illuminated embers
  • 7 premium cast logs
  • Full brick or black glass refractory
  • Gas flex connector
  • IntelliFire Touch ignition system
  • Virtually invisible ceramic glass
  • Junction box

Required to Complete - Sold Separately: Front

Model: TRUE 36 Gas Fireplace - DV

Framing Width: 59-1/2"

Framing Depth: 24"

Framing Height: 56"

BTU/hr Input: 28,000 - 45,500

Viewing Area: 35-7/8 x 31-1/16"

Warranty Information

Below you will find the link to the most updated Hearth & Home Technologies™ warranty information. This warranty may not align perfectly with the warranty associated with your product, as the warranty may have changed since your date of purchase. The warranty that shipped with your fireplace, insert or stove is the one that will be honored.

Outdoor Lifestyles by Hearth & Home Technologies, Inc.™ Limited Warranty

Hearth & Home Technologies, Inc.™ Limited Lifetime Warranty

Shipping Rates

Free Shipping

Fireplace Exchange provides fast and free shipping on all orders in the Continental USA. 


Canada and USA Territories


We can ship to Canada or the USA Territories. Please contact us for details. +1 (888) 493-4039.


Shipping
Our average processing time is 1 to 3 business days. Average delivery times are 4-10 business days depending on the brand and product you purchase. For any custom orders, please allow about 4–7 weeks. free shipping applies to continental U.S.A locations only.


Fireplace Exchange provides free shipping on all orders except for Alaska, Hawaii, and USA Territories. Shipments to Alaska, Hawaii, and USA Territories are not eligible for Free Shipping. Custom shipping quotes will be emailed to the customer for approval before the product is shipped to Alaska, Hawaii, and USA Territories. The customer is responsible for all duties and tariffs on shipments to those destinations. Remote or hard-to-reach areas may need additional shipping fees imposed by the carrier.

Our Customer Service representative will contact you as soon as we are made aware of any additional charges.


All items are delivered via FedEx, UPS, or a reputable and reliable freight carrier. Smaller Items are shipped via FedEx or UPS Ground. Larger items are shipped via freight. By the trucking industry, home delivery means "Curbside Delivery" in a residential area. You may/will need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport but are not obligated to.

If you require Inside Delivery, please notify us at the time of placing your order. (additional fee applies for Inside Delivery). Home delivery IS NOT INCLUDED INTO FREE SHIPPING and requires an extra charge.


Important Shipping Disclosures

Once a shipment is picked up, a tracking number will be sent to you via E-mail.

All freight shipments require a signature upon delivery. If there is no signature on the delivery receipt/ BOL, Fireplace Exchange will not be responsible for any shipping damages.

Once a shipment has been picked up by the shipping company, we cannot change delivery addresses. The delivery company will charge a re-consignment fee to change the delivery address after the item has been picked up. It will be the customer's responsibility to pay this fee in case an address change is needed after the item has been picked up by the carrier.

We cannot make a delivery happen on a specific day. All delivery dates/days are estimates as we only have the information the shipping company gives to us via tracking number. We will do our best to give you as accurate delivery times as possible.

If an item is shipped and returned to Fireplace Exchange due to an incorrect address, the customer will be responsible for shipping both ways.

All freight shipments require the shipping company to contact the customer before delivery. If an Item is not delivered and returned to Fireplace Exchange because the shipping company cannot get hold of the customer over the telephone, SMS, or Email - this will be treated as a return and will be subject to return policy. Please provide the correct contact information.

If the wrong shipping address or contact info was provided please notify us immediately via E-mail sales@fireplaceexchange.com or call +1 (888) 493-4039.

Contact Information: 
Physical Address: 15851 Dallas Pkwy, Ste 306, Addison, TX 75001
Phone number: +1 (888) 493-4039
Email: sales@fireplaceexchange.com

At Fireplace Exchange we work with many top brands in the industry and all our products are of the highest quality. We want you to be happy with your purchase and enjoy it for many years to come. We strive to provide the best shopping experience possible. 

Please make sure you take all the correct measurements you need to install your hearth product properly. We offer installation manuals on every product we have. Please call us first if you are unsure of the correct measurements needed to install your product.


If your product appears defective upon use, please contact the manufacturer about your warranty.


Since we work with many top brands, warranties differ depending on the product and the brand.


For Specific Manufacturer's Warranty please see the "Product Warranty" tab of the product you are interested in.


Cancellation Policy
Cancellations must be made within 24 hours of order placement. Contact us at sales@fireplaceexchange.com or by calling us at +1 (888) 493-4039. We do not accept cancellation of orders outside of 24 hours, since the order will be shipped after 24 hours. Any cancelations made after 24 hours are subject to our Return Policy.


Return Policy
Fireplace Exchange Offers a 30 Days Return Policy on all new, unused, unassembled, and resalable items in their original packaging. We will refund your purchase amount minus the return shipping charges, subject to refund eligibility below:

You must notify us of your intent to return within 30 days.

The item must be returned within 14 days from the day of the notice of the intent to return.

New Items or Warranty Items must be returned in their Original Packaging.

"Like New" condition means: the item is unused, unassembled, and has been returned in all of the original packaging.

You must request a Return merchandise authorization number (RMA) and instructions. Email sales@fireplaceexchange.com. We will respond to your requests within 24 hours. Please do NOT return your item without a Return merchandise authorization number (RMA). It will delay the return process since tracking the item without it is harder. Please DO NOT write on the packaging box.
Please DO NOT use duct tape or ANY COLORED TAPE anywhere. ONLY use clear packing tape.


Our return policy applies to cancellations made after an item has shipped or refused at time of delivery.

 

Fireplace Exchange does not accept Returns or Exchanges of used products passed the allocated time specified by the Return Policy.

The customer is responsible for shipping charges on all UNDAMAGED Returns and Exchanges

There is a 25% Restocking Fee on all returns if the item IS NOT returned in "Like New" condition. See "Refund Process" below:

We will Not Charge a Restocking Fee if the item arrives in "Like New" re-sellable condition with All Original Content and Packaging Intact.

DO NOT RETURN your item directly to the manufacturer. Manufacturers will charge up to 30% restocking fee.

 

Refund Process

Refunds are only issued after returned items have been received and inspected.

We will refund your purchase amount minus the original and return shipping charges.

Refunds will be applied to the same payment method used when the original purchase was made.

If a returned item gets damaged during transportation due to improper or insufficient packaging, it is the customer's responsibility to file a claim with the carrier. No refund can be issued in this case. 

Fireplace Exchange will not be held liable for any lost or misrouted shipments due to the incorrect address provided by the customer. Please ensure that all the information you have provided is correct before submitting your order. If you think you have entered the wrong address, please contact us immediately to correct the mistake.

Fireplace Exchange will not issue a full refund on a returned item if:

The item that has been returned does not match the original item shipped.

The returned item is missing parts, accessories, manuals, original product's packaging.

The item being returned has been visibly heavily used (such as any scratches, scuffs, torn packaging, bent frame, etc).

The item has been assembled and disassembled improperly causing incorrect packaging for return shipping.

If Item arrived damaged please let us know within 24 hours.

Contact Information: 
Physical Address: 15851 Dallas Pkwy, Ste 306, Addison, TX 75001
Phone number: +1 (888) 493-4039
Email: sales@fireplaceexchange.com

FAQs

  • Q: When will I know my order has shipped?
    A: As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our distribution center to confirm that the item ordered is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting your payment.
  • Q: What is your return policy?
    A: Fireplace Exchange Offers a 30 Days Return Policy on all new, unused, unassembled, and resalable items in their original packaging. We will refund your purchase amount minus the return shipping charges, subject to refund eligibility below: You must notify us of your intent to return within 30 days. The item must be returned within 14 days from the day of the notice of the intent to return. New Items or Warranty Items must be returned in its Original Packaging. "Like New" condition means: item is unused, unassembled, and has been returned in all of the original packaging.
  • Q: When will my order ship?
    A: If your order is in stock and we process the charges to your credit card, it will ship within 1-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@fireplaceexchange.com.
  • Q: How can I cancel my order? (before order ships)
    A: If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-888-493-4039, the chat in the bottom right, or email sales@fireplaceexchange.com any time.
  • Have a question?

    Call us at +1 (888) 493-4039