WARRANTY
Warranty Coverage: Modern Flames warrants that the products and their component parts will be
free from defects in materials and workmanship for the applicable period of the warranty coverage set
forth in the below warranty period. If a product or component is found to be defective in materials or
workmanship during the applicable warranty period, Modern Flames, at its discretion, may repair the
applicable component, replace the applicable component, or refund the purchase price of the applicable
product(s). The maximum amount recoverable under warranty is limited to the purchase price of the
product. The warranty period is nontransferable.
Warranty Period: Warranty period is 5 years from date of purchase when owner registers the product
at www.modernflames.com. If the product is not registered, the standard 2-year warranty applies. If a
product has an integrated screen, the screen is covered for 1-year from date of purchase.
Warranty Conditions: This warranty only covers Products that are purchased through an authorized
Modern Flames dealer or distributor on or after 9/1/2021. Any product purchased prior to that date
must have original invoice or receipt to qualify for the warranty. If no documentation can be found,
Modern Flames has the right to deny a warranty claim. A list of authorized dealers is available on the
Modern Flames website, www.modernflames.com.
Must contact Modern Flames first in order to trouble shoot or diagnose fireplace.
Warranty is only valid while product remains with the original purchaser. If unit is installed in a
home or location and new ownership takes over, the warranty does not start over.
After trouble shooting/diagnosing with Modern Flames, then contact your installing distributor
or dealer for warranty service. If the installing dealer or distributor is unable to provide
necessary parts, contact the nearest Modern Flames authorized dealer or supplier. Additional
service fees may apply if you are seeking warranty service from a dealer other than the dealer
from whom you originally purchased the product.
Only Modern Flames’ parts must be used in the servicing and maintenance of your fireplace,
these parts can be ordered by contacting Modern Flames via phone or email. Any after-market
parts, modifications, or re-wiring made before contacting Modern Flames will void the warranty.
The product must be properly installed, serviced, and maintained based on manufacturer
standards. Please see your Modern Flames installation instructions/manual for further
information on how to service and maintain your electric fireplace. If you cannot locate your
instructions manual, please refer to our website for a download of that document.
https://www.modernflames.com/downloads/modern-electric-fireplace/
MF Warranty Form
Have a question?
