Shipping Rates
Free Shipping
Fireplace Exchange provides fast and free shipping on all orders in the Continental USA.
Canada and USA Territories
We can ship to Canada or the USA Territories. Please contact us for details. +1 (888) 493-4039.
Shipping
Our average processing time is 1 to 3 business days. Average delivery times are 4-10 business days depending on the brand and product you purchase. For any custom orders, please allow about 4–7 weeks. free shipping applies to continental U.S.A locations only.
Fireplace Exchange provides free shipping on all orders except for Alaska, Hawaii, and USA Territories. Shipments to Alaska, Hawaii, and USA Territories are not eligible for Free Shipping. Custom shipping quotes will be emailed to the customer for approval before the product is shipped to Alaska, Hawaii, and USA Territories. The customer is responsible for all duties and tariffs on shipments to those destinations. Remote or hard-to-reach areas may need additional shipping fees imposed by the carrier.
Our Customer Service representative will contact you as soon as we are made aware of any additional charges.
All items are delivered via FedEx, UPS, or a reputable and reliable freight carrier. Smaller Items are shipped via FedEx or UPS Ground. Larger items are shipped via freight. By the trucking industry, home delivery means "Curbside Delivery" in a residential area. You may/will need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport but are not obligated to.
If you require Inside Delivery, please notify us at the time of placing your order. (additional fee applies for Inside Delivery). Home delivery IS NOT INCLUDED INTO FREE SHIPPING and requires an extra charge.
Important Shipping Disclosures
Once a shipment is picked up, a tracking number will be sent to you via E-mail.
All freight shipments require a signature upon delivery. If there is no signature on the delivery receipt/ BOL, Fireplace Exchange will not be responsible for any shipping damages.
Once a shipment has been picked up by the shipping company, we cannot change delivery addresses. The delivery company will charge a re-consignment fee to change the delivery address after the item has been picked up. It will be the customer's responsibility to pay this fee in case an address change is needed after the item has been picked up by the carrier.
We cannot make a delivery happen on a specific day. All delivery dates/days are estimates as we only have the information the shipping company gives to us via tracking number. We will do our best to give you as accurate delivery times as possible.
If an item is shipped and returned to Fireplace Exchange due to an incorrect address, the customer will be responsible for shipping both ways.
All freight shipments require the shipping company to contact the customer before delivery. If an Item is not delivered and returned to Fireplace Exchange because the shipping company cannot get hold of the customer over the telephone, SMS, or Email - this will be treated as a return and will be subject to return policy. Please provide the correct contact information.
If the wrong shipping address or contact info was provided please notify us immediately via E-mail sales@fireplaceexchange.com or call +1 (888) 493-4039.
Contact Information:
Physical Address: 15851 Dallas Pkwy, Ste 306, Addison, TX 75001
Phone number: +1 (888) 493-4039
Email: sales@fireplaceexchange.com