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Napoleon Trivista Primis 50'' Built-in Electric Fireplace

Napoleon Trivista Primis 50'' Built-in Electric Fireplace

Napoleon

SKU: NEFB50H-3SV

STARTING AT

$2,199.00
$2,199.00
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  • Description
  • Product Warranty
  • Guides & Installation
PRODUCT DESCRIPTION

Napoleon Trivista Primis 50'' Three-Sided Electric Fireplace series feature gorgeous modern design like no other. It also boasts the highest heat output in its category with power up to 10,000 BTUs . Showcase the fireplace with the Northern Woods log set or acrylic crystals or combine them both for an amazing display. Effortlessly control all the features using the remote control or the touch screen panel with motion proximity sensor. Enjoy Napoleon’s Trivista Primis Electric fireplaces all year round with their ability to operate the luminous flames with or without heat.

This Unit can be installed three different ways, each with a unique appearance: three-sided, two-sided or one-sided installation. End panels are included with the unit to allow for two sided or one side installation. 

Available in 2 Sizes: 50'',  60'' 

FEATURES

  • Power up to 10,000 BTUs and 3,000 watts
  • Motion sensor touch screen control panel
  • 2 Media bed options: Northern Woods log set and Crystal Media
  • End panels included to allow for 2-sided or 1-sided installation
  • Hardwire to 120V or 220V / 240V only
  • Seven flame color settings with brightness adjustment options
  • 13 colors ember bed lights with cycle mode & fade in and fade out
  • Top light LED’s in 13 color settings including cycle mode
  • All season usage: flames operate with or without heat
  • Disable heat function as a child safety feature
  • Multi-function remote control included for easy operation of the fireplace 
  • Thermostatic control

Best Design Styles

  • Contemporary; Modern

INCLUDED

  • Napoleon Trivista Primis 50" 3-Sided Built In Electric Fireplace
  • Multi-Function Remote
  • 2 Years Warranty

Napoleon offers a variety of warranties for its fireplaces, depending on the model. Here is a summary of the warranties:

Gas fireplaces: 10-year limited warranty on parts and workmanship, lifetime warranty on the burner box and heat exchanger.

Electric fireplaces: 2-year limited warranty on parts and workmanship.

Wood fireplaces: Lifetime warranty on the firebox and grates, 10-year limited warranty on parts and workmanship.

All warranties are subject to certain exclusions and limitations, so please be sure to read the full warranty for your specific model.

To file a warranty claim, you can contact Napoleon customer service at 1-866-820-8686 or visit their website. You will need to provide your proof of purchase, a description of the problem, and your contact information.

Napoleon is committed to providing its customers with high-quality products and excellent customer service. If you have any questions about your Napoleon fireplace warranty, please do not hesitate to contact them.

FAQs

  • Q: When will I know my order has shipped?
    A: As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our distribution center to confirm that the item ordered is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting your payment.
  • Q: What is your return policy?
    A: Fireplace Exchange Offers a 30 Days Return Policy on all new, unused, unassembled, and resalable items in their original packaging. We will refund your purchase amount minus the return shipping charges, subject to refund eligibility below: You must notify us of your intent to return within 30 days. The item must be returned within 14 days from the day of the notice of the intent to return. New Items or Warranty Items must be returned in its Original Packaging. "Like New" condition means: item is unused, unassembled, and has been returned in all of the original packaging.
  • Q: When will my order ship?
    A: If your order is in stock and we process the charges to your credit card, it will ship within 1-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@fireplaceexchange.com.
  • Q: How can I cancel my order? (before order ships)
    A: If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-888-493-4039, the chat in the bottom right, or email sales@fireplaceexchange.com any time.
  • Have a question?

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